Refund policy
RETURNS AND REFUNDS
You have the right to request the return of products purchased onincanto.it within 14 days from the date of delivery of the order, without having to provide any motivation.
To exercise the right of withdrawal, it is necessary to send the return request within term indicated through The own account, logging in at the section Orders And selecting Request a return. In alternative, you can click on the button withdrawal form at the bottom of the page or contact us The our Customer Care at support@incanto.it.
Conditions For accept The made
The articles returned they must to respect the following conditions:
- they must to be returned intact And in the They entirety
- Not they must to be states used, worn, wash yourself, get dirty or damaged
- Not they must present signs of use, smells, staines or alterations
- must be complete with original labels, tags, any accessories and packaging original
- they must to be packaged with treatment For avoid damage during The transport
- must match the items listed in the approved return request. For reasons hygienic, The articles intimate, The slip, the costumes from bath And The articles with protection hygienic they can to be returned Alone if Not used, Not wash yourself, complete Of labels originals And with possible protection/seal hygienic whole, where present.
Returns of items that do not meet the above conditions will not be accepted. indicate.
AS TO CARRY OUT A MADE
For to request a made, follow these steps:
- Accedi al tuo account
Enter in the section Orders And select the order For which desires to request The made.
- Invia la richiesta di reso
Select The articles from return And send there request. You will receive a communication away e-mail Not as soon as there request will be was socket in load.
- Wait the approval
You we ask Of Not send The package Before Of have received the email return approval with complete instructions.
- Prepara il pacco
Only include items approved for return in your package. Items must be compliant to the conditions of the returns requests in this policy.
- Send The made
After the approval, The package will have to to be shipped within 14 days. The return shipping address is:
INCANTO Italy
Milan, 20121
Via Manzoni 41/a
Use a shipping traceable And Of preserves The number Of tracking until upon confirmation Of reception of the made.
In alternative, you can click on the button withdrawal form at the bottom of the page or contact us The our Customer Care at support@incanto.it.
Costs Of shipping of the made
Return shipping costs are at the customer's expense, except in the case of a defective, damaged or incorrect product due to a cause attributable to INCANTO.
In case of an incorrect or defective product, we invite you to contact Customer Care before proceeding with the shipment, attaching photos of the item received and of the defect or mistake found.
Refund
A time received The package, The articles they will be subjected to check quality.
If the return meets the conditions indicated, we will proceed with the refund using the same payment method chosen for the purchase, unless otherwise agreed. with The customer.
The reimbursement will be elaborate within 14 days from the reception of the made or from the trial of shipment, as required by applicable law. Actual crediting times may vary depending on the bank or payment provider. used.
In case of a total return of the order, the refund includes the value of the returned items and, where required by law, the standard delivery costs incurred. to the moment of the purchase. Not they will be refunded possible additional costs chosen from the customer, as shipments express, services additional or delivery methods more expensive than standard delivery. The MIMIT indicates that The salesperson must to reimburse the payments received, including any standard delivery costs, but may exclude additional costs chosen by the consumer; Furthermore can to hold back The reimbursement until at the reception of the goods or to the trial Of shipping.
Reso non conforme
If the returned items do not meet the conditions of this policy, the return may be refused.
In This case, The Customer Care will inform The customer away e-mail indicating the reason of the rejection. The articles they will be able to to be sent back to the customer; possible New shipping costs are charged to the customer.
Products defective or wrong
If you have received a item defective, damaged or different from that ordered, contact us at support@incanto.it indicating:
- order number
- descrizione del problema
- photo of the item received
- photo of the label/product, if available
In case of confirmed error or defect, INCANTO will cover the return costs and will propose an appropriate solution: replacement, refund or other solution agreed with The customer.
Changes cut or item
THE changes I am subjects at the availability of the articles.
If you'd like a different size or model, you can request a return of the purchased item and place a new order. Alternatively, contact Customer Care to see if a direct exchange is possible.
Support
For any request relative to returns, refunds or products defective, you can contact The our Customer Care: support@incanto.it
